Your cookies look great, how do they taste?
    If you think they look great, they taste even better!
What type of cookie is it?
    We do not use a plain sugar cookie, you deserve better. Instead we have worked to develop a special cookie that is both tasty and durable enough to ship coast to coast. We have now developed variations of  the original recipe to give more flavour options.
Do you bake your own cookies?
    Yes, all of our cookies are baked from scratch on site.
Can my cookies be delivered/shipped?
    Yes, we deliver within the Winnipeg area (charges apply) and ship across Canada & the USA.
How well do the cookies ship?
    We have not had any cookies broken during shipping, as we pack them between layers of bubble wrap. With that being said we always ship a few extra just in case there are any damaged.
How much notice do I need if placing an order?
    We prefer if you book your orders as soon as possible, so as not to be dissapointed. Normally we can produce your order with about a week's notice (sometimes accomodate shorter notice). During peak times or when we are working on one of our larger orders (thousands at a time), we may not be able to fit in your request. For orders being shipped outside of Winnipeg, we prefer two weeks notice as this way we can usually reduce shipping cost by shipping ground, saving you money.
What if I want something I do not see on the website?
    We do take special orders and some of products we now offer come from special requests. Just ask and we will always try to find a solution for you.
What do you accept for payment?
    Unless previous arrangements have been made all orders are pre-paid. We accept cash, cheque, Interact, Visa and Mastercard.
What are your store hours?
       Given the nature of our business, deliveries, special events and production we do not run office hours. If you wish to come by the shop it is by appointment only. We will always try to accomodate appointments daytime, evenings or weekends if we have prior notice. Normally someone is in the shop during the the day, so a simple phone call before you stop by is you need to do.
What is your cancellation policy?
    Orders cancelled within 7 days of order date will be refunded less 25% cancellation fee. Orders cancelled after 7 days of order date will not be refunded. If you need to move back the order date there is generally no fee as long as it is within a reasonable amount of time.
How long are the cookies good for?
    Bagged cookies are good for at least 30 days, although we have tasted them after this time and are still fresh.
How should I store my cookies once I recieve them?
    Cookies should be kept in a cool dark place.
My cookies are not all exactly the same?
    Please keep in mind that all of our cookies are handmade and there be slight variations in size / thickness, as well during processing there may be slight color variations. We do our best to make sure all cookies are the same.
What is your privacy policy?
    We do not store any customer information or sell it to any third parties. Customers who wish to join our email advertising can do so by their request.